---
title: Help for Missing Payments
description: Troubleshooting payment issues with vendors and contractors.
---

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# Help for Missing Payments

## Troubleshooting payment issues with vendors and contractors.

If you're dealing with a vendor or contractor who hasn't received a payment, don't worry—most issues can be traced back to a simple communication or status oversight. This guide will walk you through the primary steps to verify the payment's progress and ensure the recipient has everything they need to access their funds.

#### **Quick Troubleshooting Steps**

- **Verify Status:** Check the [Payment Request Status](https://mazloweb.com/payment_requests) or view all [Transactions](https://mazloweb.com/transactions) to see if the payment has cleared.
- **Search Email:** Often, the payment notification from Mazlo is tucked away in the payee's **Spam or Junk folder**. Here is what the emails will look like:

![Hi Jessica Jones (1)](https://faq.thenopi.org/hs-fs/hubfs/Hi%20Jessica%20Jones%20(1).png?width=319&height=484&name=Hi%20Jessica%20Jones%20(1).png)  
![unnamed](https://faq.thenopi.org/hs-fs/hubfs/unnamed.png?width=670&height=379&name=unnamed.png)

- **Get Support:** If the payment still isn't located, the payee can reach out to [support@thenopi.org](mailto:support@thenopi.org) for a direct investigation. [Support@mazlo.com](mailto:Support@mazlo.com) is the best email option for platform related issues.

 

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