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Help for Missing Payments

Troubleshooting payment issues with vendors and contractors.

If you're dealing with a vendor or contractor who hasn't received a payment, don't worry—most issues can be traced back to a simple communication or status oversight. This guide will walk you through the primary steps to verify the payment's progress and ensure the recipient has everything they need to access their funds.

Quick Troubleshooting Steps

  • Verify Status: Check the Payment Request Status or view all Transactions to see if the payment has cleared.

  • Search Email: Often, the payment notification from Mazlo is tucked away in the payee's Spam or Junk folder. Here is what the emails will look like:

Hi Jessica Jones (1)
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  • Get Support: If the payment still isn't located, the payee can reach out to support@thenopi.org for a direct investigation. Support@mazlo.com is the best email option for platform related issues.